Terms of service

01The agreement

These terms are a contract between you and ScaleRank Ltd, registered in England and Wales. They apply when you create an account, run a free site analysis, or use anything else at ScaleRank. If you are agreeing on behalf of a company, you are confirming that you are allowed to bind it.

Our privacy policy and content policy form part of this agreement. Where they conflict with this page, this page wins.

02What the service does

We analyse websites, research topics, produce draft content, publish approved content to a connected platform, and report on what happened afterwards. Which of those you get depends on your plan, and the plans are described on the pricing section of the home page.

The product changes regularly. We may add features, and occasionally remove one that is not working. If we remove something you depend on we will give you 30 days notice and a way to export what you need.

03Your account

• You are responsible for what happens under your account, including anything done by people you invite to it.
• Keep your credentials to yourself. Tell us at once if you think someone else has them.
• Give us an email address that reaches a person. Service notices go there and we will treat them as delivered.
• One person, one login. Sharing a single login across a team breaks our audit trail, which is a feature you are paying for.

04What you are responsible for

This is the part that actually matters, so it is worth reading carefully.

• You must own the site you connect, or have permission from whoever does. Connecting a site you do not control is a breach of these terms and possibly of the law.
• You review content before it publishes. We build the draft, run quality checks and put it in front of you, but you are the publisher and the responsibility for what appears on your domain is yours.
• You are responsible for the accuracy of claims about your own business, including prices, availability, qualifications and anything regulated in your industry.
• You must not use the service to produce content that breaks the law where you or your readers are.

If you approve something without reading it, that is a choice you made, and it is not one we can insure you against.

05Who owns what

You own the content we produce for you, from the moment it is delivered. That does not change if you cancel, and we do not claw anything back. You also keep everything you gave us: your site, your catalogue, your data.

To operate the service we need a limited licence to store, process, adapt and publish that material on your behalf. That licence exists so that the software can do its job and it ends when you delete the material or close the account.

We own the software, the scoring models, the interface and our own documentation. Nothing here transfers any of that to you.

06Publishing to your platform

When you connect a CMS you are authorising us to create and update posts on it. We only do that for articles you have explicitly approved. We are not responsible for how your platform renders the result, for a theme that breaks, or for a plugin on your side that modifies what we sent. Revoking access in your platform stops publishing immediately.

07Acceptable use

You agree not to:

• Resell the raw output as a content farm, or generate pages at volume for domains you do not intend to maintain.
• Use the service to produce misleading medical, legal or financial advice, or content that impersonates a real person or organisation.
• Reverse engineer the service, scrape the application, or try to extract our models or prompts.
• Attack the infrastructure, evade rate limits, or use automated access outside our documented API.
• Connect sites involved in fraud, malware distribution, or content that is illegal where it is hosted.

The content policy sets out in more detail what we will and will not write.

08Billing

• Plans are billed monthly in advance, in US dollars, at the price shown on the pricing section. That price is the same in every country.
• Taxes are added where we are required to charge them and are shown before you confirm.
• Article allowances reset each billing period and do not roll over.
• If a payment fails we retry for seven days and email you. After that the account is paused rather than deleted, and nothing is lost.
• If we change prices, existing customers keep their current price for at least 90 days after being told.

09Cancelling and refunds

Cancel from the billing screen in the dashboard. It takes two clicks and there is no retention call, no cancellation form and no requirement to email anyone. Your plan runs to the end of the period you already paid for and then stops.

We do not pro-rate part months as a rule, but if you cancel within seven days of your first payment and have not published anything, write to support@scalerank.io and we will refund it.

10No guarantee of rankings

Nobody controls search rankings, including us. We will not promise a position, a traffic figure, or that an assistant will cite you. Anyone in this industry who does is either guessing or targeting queries that nobody searches for.

What we do commit to is showing you the real numbers, including when they are bad. If the work is not earning anything you will see that in the reporting rather than hearing it from us six months later.

11Availability and support

We aim for 99.9 percent monthly availability outside announced maintenance, and we publish incidents rather than quietly resolving them. We do not currently offer a contractual service level agreement with credits, and we will say so plainly rather than implying one. Support is by email during working days, with response targets listed on the contact page.

12Suspension and termination

We can suspend an account that is breaking these terms, harming other customers, or not paying. Except where the law or an active attack requires immediate action, we will contact you first and give you a chance to fix it.

You can close your account at any time. If we ever decide to shut the service down entirely, you get at least 90 days notice, a full export of everything, and a refund of any prepaid time.

13Liability

The service is provided as it is. To the extent the law allows, our total liability in any twelve month period is limited to what you paid us in that period, and we are not liable for lost profits, lost traffic, lost data or indirect losses.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. If you are a consumer, your statutory rights are unaffected.

14Changes to these terms

We will email account holders at least 14 days before a material change takes effect. Continuing to use the service after that date means you accept the new terms. If you do not, cancel before the date and we will refund any unused prepaid time.

15Governing law

These terms are governed by the law of England and Wales, and disputes go to the courts of England and Wales. If you are a consumer in another country, you keep the protections of your local law and can bring a claim where you live. Questions about this page go to legal@scalerank.io.