Email is the fastest way to reach us
There is no chat widget and no ticket portal. Messages go to the person who can actually answer them, which is one of five people.
Support
support@scalerank.ioSomething is broken, a publish failed, a connection dropped. Include your site URL and roughly when it happened and we can usually skip a round trip.
Same working day, Monday to Friday
Sales and agencies
sales@scalerank.ioMulti-site setups, agency workspaces, invoicing, or anything about the plans that the pricing page does not answer. Happy to get on a call.
Within one working day
Press
press@scalerank.ioWe are a small team and generally say yes to specific questions about how the product works or what we are seeing in search. Vague partnership emails get read last.
Within three working days
Security reports: security@scalerank.ioPrivacy and data requests: privacy@scalerank.ioOur crawler: crawler@scalerank.io
Faster than emailing us
- Can I see what you would find on my site?
- Run the analysis below. It is free, needs no account, and takes about a minute. Most pre-sales questions get answered by the report itself.
- Which platforms can you publish to?
- WordPress, Shopify, Webflow, Wix, Squarespace, HubSpot and BigCommerce directly, and RSS or a hosted blog for everything else.
- How do I cancel?
- From the billing screen in your dashboard, in two clicks, with no retention call. You keep everything we wrote for you.
The full FAQ covers the rest, including the questions we would rather you asked our competitors.
Start with the report
If you are writing to ask whether we can help, this answers it better than we can. Scored crawl, ranked fix list, no card.
We are remote across Lisbon and Manchester, so replies land somewhere between 09:00 and 18:00 CET. Anything sent over a weekend gets picked up Monday, apart from security reports.